I originally ordered the feather necklace in the sale. It took a while to be delivered, I emailed customer service & a lovely lady replied promptly to apologise that they were low on stock & one would be dispatched ASAP. It was delivered a few days later, we were on hol & the postman put it in our full recycling bin which got emptied the following morning with the necklace in the bin! I contacted customer service to explain my dispair. They promptly sent me out an alternative, as the feather necklace had sold out, which I am more than happy with. All thanks to Julie in customer service for being so prompt, professional and lovely about the whole situation.
Very happy thanks